1. Information We Collect

When you shop with Sundaram Decore for home decor items, we collect various types of information to provide you with the best shopping experience:

• Personal Information: Name, email address, phone number, billing and shipping addresses, and payment information (credit card details, billing address) when you make a purchase.
• Account Information: Username, password, and profile preferences when you create an account on our website.
• Order Information: Purchase history, product preferences, items in your shopping cart, and order tracking details.
• Communication Data: Records of your correspondence with us, including customer service inquiries, feedback, and product reviews.
• Technical Information: IP address, browser type, device information, operating system, and website usage patterns through cookies and similar technologies.
• Location Data: General location information based on your IP address to provide relevant shipping options and regional product availability.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for home decor items, including payment processing, shipping, and delivery coordination.
• Create and manage your account, allowing you to track orders, save favorite items, and manage your preferences.
• Communicate with you about your orders, including order confirmations, shipping updates, and delivery notifications.
• Send you promotional emails, newsletters, and special offers about new home decor products, sales, and exclusive deals (you can opt-out at any time).
• Improve our website functionality, product offerings, and customer service based on your browsing and purchasing behavior.
• Personalize your shopping experience by showing you relevant home decor products based on your preferences and purchase history.
• Respond to your inquiries, provide customer support, and handle returns or refunds.
• Detect and prevent fraud, unauthorized transactions, and other illegal activities.
• Comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, managing customer communications, and analyzing website usage. These providers are contractually obligated to protect your information.
• Payment Processors: Your payment information is securely processed by certified payment gateway providers who comply with PCI DSS standards.
• Shipping Partners: We share shipping addresses and contact information with courier services to deliver your home decor items.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
• With Your Consent: We may share your information with other parties when you explicitly consent to such sharing.

4. Security Measures

We implement comprehensive security measures to protect your personal and financial information:

• SSL encryption for all data transmitted between your browser and our servers.
• Secure payment processing through PCI DSS compliant payment gateways.
• Regular security audits and updates to protect against unauthorized access.
• Access controls limiting employee access to personal information on a need-to-know basis.
• Secure storage of customer data with industry-standard encryption methods.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your shopping experience:

• Essential Cookies: Required for website functionality, shopping cart, and checkout processes.
• Analytics Cookies: Help us understand how visitors use our website to improve user experience and product offerings.
• Marketing Cookies: Used to deliver personalized advertisements and track the effectiveness of our marketing campaigns.
• Preference Cookies: Remember your settings, language preferences, and favorite products.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website, such as adding items to your cart or completing purchases.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate or incomplete information in your account.
• Deletion: Request deletion of your personal information, subject to legal and business requirements.
• Opt-Out: Unsubscribe from marketing emails by clicking the unsubscribe link in any promotional email or contacting us directly.
• Data Portability: Request your data in a structured, machine-readable format.
• Account Management: Update your account information, shipping addresses, and preferences through your account dashboard.

To exercise these rights, please contact us using the contact information provided below.

7. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

8. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are typically retained for a minimum period as required by law for accounting and tax purposes.

10. International Data Transfers

If you are accessing our website from outside India, please note that your information may be transferred to, stored, and processed in India. By using our services, you consent to the transfer of your information to India and agree that Indian data protection laws will apply.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the information provided below.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us: