Effective Date: January 2025
Welcome to Sundaram Decore! These Terms & Conditions ("Terms") govern your access to and use of our website, online store, and services for purchasing home decor items. By accessing our website, creating an account, or making a purchase, you agree to be bound by these Terms. Please read them carefully before using our services.
1. Acceptance of Terms
By accessing and using the Sundaram Decore website (the "Website"), you accept and agree to be bound by these Terms & Conditions. If you do not agree to these Terms, please do not use our Website or services. These Terms apply to all visitors, users, and customers who access or use our Website.
2. Account Registration and Security
To purchase home decor items from our online store, you may be required to create an account. When creating an account, you agree to:
- Provide accurate, current, and complete information about yourself.
- Maintain and promptly update your account information to keep it accurate, current, and complete.
- Maintain the security of your account credentials (username and password).
- Accept responsibility for all activities that occur under your account.
- Notify us immediately of any unauthorized use of your account or any other breach of security.
You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. Sundaram Decore reserves the right to suspend or terminate accounts that provide false, inaccurate, or incomplete information.
3. Products and Services
Sundaram Decore offers a wide range of home decor items for sale through our online platform. We strive to provide accurate product descriptions, images, and pricing information. However:
- Product images are for illustrative purposes only and may not reflect the exact color, size, or appearance of the actual product.
- We reserve the right to correct any errors in product descriptions, pricing, or availability at any time.
- Product availability is subject to change without notice.
- We reserve the right to limit quantities purchased per person, per household, or per order.
- All prices are listed in Indian Rupees (INR) unless otherwise stated and are subject to change without prior notice.
4. Orders and Payment
When you place an order for home decor items:
- You agree to provide accurate billing and shipping information.
- All orders are subject to product availability and our acceptance of your order.
- We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
- Payment must be made at the time of order placement through our secure payment gateway.
- We accept various payment methods including credit cards, debit cards, net banking, and digital wallets.
- All prices include applicable taxes unless otherwise stated. Shipping charges, if any, will be clearly displayed before order confirmation.
- Order confirmation will be sent to the email address provided during checkout.
5. Shipping and Delivery
We make every effort to deliver your home decor items in a timely manner:
- Shipping times are estimates and may vary based on product availability, shipping destination, and carrier schedules.
- Delivery dates are not guaranteed and may be affected by factors beyond our control, including weather, natural disasters, or carrier delays.
- You are responsible for providing accurate shipping addresses. We are not liable for orders shipped to incorrect addresses provided by you.
- Risk of loss and title for products pass to you upon delivery to the carrier.
- Some items may require special handling or may have shipping restrictions based on size, weight, or destination.
6. Returns, Refunds, and Cancellations
Please refer to our Refund & Cancellation Policy for detailed information about returns, refunds, and order cancellations. Key points include:
- Returns must be initiated within the specified time frame from the date of delivery.
- Products must be in original condition, unused, and in original packaging for returns to be accepted.
- Customized, personalized, or made-to-order items may not be eligible for return unless defective.
- Refunds will be processed to the original payment method within the timeframe specified in our Refund Policy.
- Order cancellations may be possible before shipment, subject to our cancellation policy.
7. Use of Website
You agree to use our Website only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Website in any way that violates any applicable local, state, national, or international law or regulation.
- Engage in any fraudulent, abusive, or illegal activity.
- Attempt to gain unauthorized access to the Website, user accounts, computer systems, or networks connected to the Website.
- Interfere with or disrupt the Website or servers or networks connected to the Website.
- Use any robot, spider, or other automatic device to access the Website for any purpose without our express written permission.
- Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without our express written permission.
- Upload or transmit any viruses, malware, or other harmful code.
8. Intellectual Property
All content on the Sundaram Decore Website, including but not limited to text, graphics, logos, images, product descriptions, software, and code, is the property of Sundaram Decore or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not:
- Reproduce, distribute, modify, create derivative works of, publicly display, or publicly perform any content from our Website without prior written permission.
- Use our trademarks, logos, or other proprietary information without our express written consent.
- Remove any copyright, trademark, or other proprietary notices from any content.
You retain ownership of any content you submit, post, or display on our Website (such as product reviews), but grant us a license to use, modify, and display such content for business purposes.
9. Product Reviews and User Content
We encourage customers to share reviews and feedback about our home decor products:
- You are solely responsible for any content you submit, including product reviews, comments, or other user-generated content.
- You agree not to submit content that is false, misleading, defamatory, obscene, or violates any third-party rights.
- We reserve the right to remove or edit any user content at our discretion.
- By submitting content, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and distribute such content.
10. Limitation of Liability
To the fullest extent permitted by law:
- Sundaram Decore shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of products.
- Our total liability for any claims arising from your use of the Website or products shall not exceed the amount you paid for the specific product giving rise to the claim.
- We do not guarantee that the Website will be error-free, uninterrupted, or free of viruses or other harmful components.
- We are not responsible for any loss or damage resulting from your failure to comply with these Terms.
11. Disclaimer of Warranties
The Website and products are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will meet your requirements or that the operation of the Website will be uninterrupted or error-free.
12. Indemnification
You agree to indemnify, defend, and hold harmless Sundaram Decore, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Website, violation of these Terms, or infringement of any rights of another party.
13. Termination
We reserve the right to suspend or terminate your account and access to the Website at any time, with or without cause or notice, for any reason, including but not limited to:
- Violation of these Terms & Conditions.
- Fraudulent, abusive, or illegal activity.
- Non-payment of fees or charges.
- At our sole discretion for any other reason.
You may terminate your account at any time by contacting us. Upon termination, your right to use the Website will immediately cease, and we may delete your account information and data.
14. Amendments to Terms
We reserve the right to modify or update these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.
15. Governing Law and Dispute Resolution
These Terms & Conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in India.
If you have any dispute with Sundaram Decore, you agree to first contact us to seek an informal resolution. If we cannot resolve the dispute informally, you agree to resolve it through binding arbitration or in the courts of India, as applicable.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.
17. Entire Agreement
These Terms & Conditions, together with our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and Sundaram Decore regarding your use of the Website and supersede all prior agreements and understandings.
18. Contact Information
If you have any questions, concerns, or complaints about these Terms & Conditions, please contact us:
We will make every effort to address your concerns promptly and professionally.