1. Order Cancellation

You may cancel your order for home decor items under the following conditions:

• Before Shipment: Orders can be cancelled free of charge if the cancellation request is made before the order has been shipped. To cancel an order, please contact us immediately through email or phone with your order number.
• After Shipment: Once an order has been shipped, it cannot be cancelled. However, you may return the product after delivery in accordance with our return policy.
• Cancellation Timeframe: Cancellation requests must be made within 24 hours of order placement for standard orders. For custom or made-to-order items, cancellation may not be possible once production has begun.
• Refund Processing: If your order is successfully cancelled, we will process a full refund to your original payment method within 5-7 business days. The refund amount will include the product price and any applicable taxes, but shipping charges (if already paid) may not be refundable.

2. Return Policy

We want you to be completely satisfied with your home decor purchase. If you are not happy with your order, you may return eligible items subject to the following conditions:

2.1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Time Limit: Return requests must be initiated within 7 days from the date of delivery.
• Product Condition: Items must be in their original condition - unused, unwashed, undamaged, and with all original tags, labels, and packaging intact.
• Original Packaging: Products must be returned in their original packaging, including any boxes, bags, or protective materials.
• Proof of Purchase: You must provide the original invoice or order confirmation number.
• Return Authorization: You must obtain a Return Authorization (RA) number from our customer service team before returning the product.

2.2. Non-Returnable Items

The following items are not eligible for return:

• Customized, personalized, or made-to-order home decor items (unless defective or damaged during shipping).
• Items that have been used, damaged, or altered by the customer.
• Items without original packaging or tags.
• Items purchased during special sales or clearance events (unless otherwise specified).
• Gift cards or promotional items.
• Items damaged due to misuse, negligence, or normal wear and tear.
• Items returned after the 7-day return period.

2.3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@sundaramdecore.com or call our customer service with your order number and reason for return.
2. Get Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number if your return is approved.
3. Pack the Item: Carefully pack the item in its original packaging with all tags and labels attached.
4. Ship the Return: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method.
5. Wait for Inspection: Once we receive your return, we will inspect the item to ensure it meets our return conditions.
6. Receive Refund: If approved, your refund will be processed within 5-7 business days after we receive and inspect the returned item.

2.4. Return Shipping

Return shipping charges are handled as follows:

• Defective or Damaged Items: If the product is defective, damaged, or incorrect (wrong item received), we will cover the return shipping costs.
• Customer-Initiated Returns: For returns initiated by the customer (change of mind, size issues, etc.), the customer is responsible for return shipping charges.
• Free Shipping Orders: If the original order qualified for free shipping, the return shipping cost will be deducted from your refund amount.
• Original Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, etc.).

3. Refund Policy

Refunds will be processed according to the following guidelines:

3.1. Refund Eligibility

Refunds will be issued for:

• Successfully cancelled orders (before shipment).
• Approved returns that meet our return policy conditions.
• Defective, damaged, or incorrect items received.
• Orders that could not be delivered due to our error.

3.2. Refund Processing Time

Refunds will be processed as follows:

• Order Cancellations: Refunds for cancelled orders will be processed within 5-7 business days from the cancellation date.
• Returns: Refunds for returned items will be processed within 5-7 business days after we receive and inspect the returned product.
• Bank Processing: After we process the refund, it may take an additional 3-5 business days for the amount to appear in your account, depending on your bank or payment method.

3.3. Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: Refunds will be credited back to the same card used for payment.
• Net Banking: Refunds will be transferred to the same bank account used for payment.
• Digital Wallets: Refunds will be credited back to the same wallet account.
• Cash on Delivery (COD): Refunds for COD orders will be processed via bank transfer to the account details provided by the customer.

3.4. Refund Amount

The refund amount will include:

• Full product price.
• Applicable taxes.
• Original shipping charges (only if the return is due to our error - defective, wrong item, etc.).

The refund amount will NOT include:

• Return shipping charges (unless the return is due to our error).
• Original shipping charges (for customer-initiated returns).
• Any handling or processing fees.

4. Defective or Damaged Products

If you receive a defective, damaged, or incorrect home decor item:

• Immediate Notification: Please contact us within 48 hours of delivery with photos of the defect or damage and your order number.
• Free Replacement or Refund: We will offer a free replacement (subject to availability) or a full refund, including shipping charges.
• Return Shipping: We will arrange for free pickup of the defective/damaged item, or reimburse your return shipping costs.
• Priority Processing: Defective or damaged item returns will be processed on priority.

5. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange a home decor item:

• Return the original item following our return process.
• Place a new order for the desired item.
• Once your return is approved and refunded, you can use the refund amount for your new purchase.

Note: We are working on implementing a direct exchange feature. Please check back for updates.

6. Special Cases

6.1. Custom or Made-to-Order Items

Customized or made-to-order home decor items are generally non-returnable unless:

• The item is defective or damaged.
• We made an error in the customization (wrong specifications, colors, etc.).
• The item does not match the description or images provided.

If you need to cancel a custom order, please contact us immediately. Cancellation may be possible before production begins, subject to a cancellation fee.

6.2. Sale or Clearance Items

Items purchased during special sales, promotions, or clearance events may have different return policies. Please check the product page or contact us for specific return terms for sale items.

6.3. Gift Purchases

If you received a home decor item as a gift:

• You may return the item within 7 days of delivery, subject to our standard return policy.
• Refunds for gift purchases will be issued as store credit or to the original purchaser's payment method.
• Please contact us with the order number or gift receipt to initiate a return.

7. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank account or payment method statement.
• Contact your bank or payment provider - it may take some time before your refund is officially posted.
• If you've done all of this and still haven't received your refund, please contact us at info@sundaramdecore.com with your order number and we will investigate.

8. Dispute Resolution

If you have any concerns or disputes regarding returns, refunds, or cancellations:

• Please contact our customer service team first to resolve the issue amicably.
• We are committed to resolving all customer concerns fairly and promptly.
• If we cannot resolve your concern, you may escalate it through appropriate legal channels as per Indian consumer protection laws.

9. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our return and refund procedures. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Information

For questions, concerns, or to initiate a return, refund, or cancellation, please contact us:

We are here to help and ensure your satisfaction with every purchase from Sundaram Decore!